I have been using this NYPOT kneeling chair for the past 5 months. It is great. I rotate between standing, sitting and kneeling throughout the day. What makes the kneeling so great is that this chair rocks gently back and forth. That gives it a feeling of motion almost like walking that really helps alleviate back pain. I don't know why this would be a frequently returned item. It was easy to build and is very sturdy and comfortable. And I like that it has a cool Swedish look to it. Great product and I would purchase it again. It took a few weeks to get used to kneeling. Of course, the other thing that has improved my back pain is working on my flexibility with regular stretching routine daily.

I decided to go with this kneeling chair because of the adjustability and the rocking feature. It had a lot of great reviews, so I gave it a try. The assembly was easy enough, but there was one slat piece that had the holes drilled on the wrong side with no way to flip the piece the other direction. It seems that quite a few people have run into this issue, but it is only cosmetic and doesn't impact the performance at all. The company actually reached out to see how the chair was working out for me a couple days after I put it together. I told them about the slat and asked it it was possible for them to send me another one with the holes drilled correctly on it. Their service rep, Precious, ended up sending me another chair and told me to keep the original one as well. I did not expect that! Everything was drilled correctly on the second chair and I was happy with the outcome. Precious has been great to work with and she has been really responsive to messages. So, I would say that the customer service at this company is top notch! No complaints there! As for the quality of the chair itself, I would say that it's good, but it could be much better. First, it does help out with back and hip pain by putting you in a better ergonomic position when compared to sitting in a regular chair. The adjustable seat and kneeling pads are really helpful for people of various builds and heights. One improvement that would absolutely make this chair much better for the majority of people would be to re-evaluate the seat and (especially) the knee/shin cushions. The cushioning either needs to be thicker by at least a half an inch or a higher density grade foam needs to be used. The seat cushion isn't terrible, but the knee/shin cushion definitely needs to be altered. Let me be clear that I understand that it can take some time for your shins to get used to these types of chairs. I've used these types of chairs for long periods of time in the past with no pain or issues. However, my shins get pretty achy after using this chair for about 20 to 30 minutes. I am in great shape at 5' 8" 165 lbs. I also do martial arts and have well-conditioned shins. Regardless, the padding on this chair still causes shin pain after a short time. You can play around with the adjustments to make it more comfortable, but ultimately something will need to change with the padding for this chair in order to be used as an all-day chair for most. Another improvement that might make sense is to rethink the placement of the front slat (one closest to the kneeling pad). The problem is that it is possible to rock that front slat onto your toes, either pinching them or crushing them. That front slat should be moved at least 6 inches closer to the kneeling pad, which would move that slat more forward and upward instead of being so close to your toes on the ground. So, if both the slat position and chair cushioning were changed a bit, then this would probably get a 5 star rating from me. All in all, it's still a good product, but it might not work for everyone for the long haul in its current state. The customer service is amazing though!

I've had chairs like this before and this is by far the best quality one I've had. Couldn't be happier. Super easy to put together and very comfortable with a lot of different positioning options. Really high quality and well built chair. Thank you!

I paid a little more compared to others that were similar but I don't regret my decision.Easy to assemble, high quality materials, effective online support and it feels great when we sit on it.I highly recommend.

Just got this and set it up ... have only used it for a day or two, but already can say it seems to be what I was looking for.My computer setup and work is super ergo, with multiple monitors (at eye height!), orthonormal split keyboard, and everything adjusted as well as it can be. BUT long days at the computer continue to take their toll, and in addition back and shoulder pain, I was starting to get hip and low back pain, presumably for all the slouching and poor postures than standard chairs tend to exacerbate.I decide on this particular kneeling chair, because it is ADJUSTABLE. This chair adjusts perfectly for me in the current setup, but I seriously doubt a general, "out of the box" (non-adjustable) configuration would have worked for this chair.(Most office chairs are adjustable, body types just vary to much for one size fits all. Kneeling chairs need to adjust, too!)The chair is nice, solid and easy to put together. They even sent a notebook and pen, and cute wooden phone holder. Clearly, they care about their product and its purpose.The chair still takes some getting used to. With the correct adjustments, the height is actually a little more than I was expecting (for the height of my desk), but no problem, I got taller wrist wrests and raised my center monitor, and the whole setup is quite comfortable.The most notable point is that it is really difficult to have bad posture in this chair. It "forces" you to be upright, and also keeps you from slouching side-to-side, without feeling unnatural. It's likely that I'll switch back-and-forth to the regular chair after some hours, in the same way that people with standing desks also sit periodically, or how there really is no one "most comfortable" position to sleep in - it's natural to change positions after some time.The one odd thing is that there is really not much position for your feet. This seems obvious, but I can't really put my feet flat, so they are pointed slightly (as they would be if you were sitting on your knees). This is probably somewhat intrinsic to sitting chair, and is just ... part of the positioning. It does also work to put one (or two) feet in front, on slightly cross the legs, for some variation while sitting.But the general feel is just comfort, as I can tell my arms are actually hanging correctly (relief!), and there is just no stress or twist in my low back. It does take a little effort, which is why I'll likely need to switch back to my standard chair periodically, but the effort is just a reminder, and easy way, to continually work on your posture. I'm curious if this feel ever more comfortable, after a month of the mild stretching and strengthening that results from setting in this chair.Overall, 100% happy with the purchase, and would recommend, especially to anyone who needs some additional ergo in their office setup.